T & C

Free 30 Day Account Facility

Welcome to Protectafile

Credit Account
Education, Health and other Government bodies will receive Immediate account facility. All accounts are subject to status and a Credit check will be carried out.
All account facility’s are strictly 30 days net simply choose your products online, then send your Official Order using any of the options below.

Fax: 01254 581500
E-mail: sales@protectafile.co.uk

Order Processing 
Once an order has been sent from this site, it is transmitted to us and a confirmation is transmitted to you to acknowledge that the order has been received and a reference number allocated. Note, all sensitive information is transmitted to us in a secure manner. If you have any questions about your order call us on (01254) 682568 or send us an e-mail at sales@protectafile.co.uk

Shipping 
Please allow 7 – 10 Working Days . All deliveries shall be made by Business Post. or Inter Link if your order is under £250 Delivery charges are in force and will amount to no more than £9.99
for upto 30kg and £15.95 for upto 60kg (UK MAINLAND ONLY) for the Belfast
£19.99 for upto 30kg and £28.99 for upto 60kg .

Taxes 
All prices shown in the catalog are exclusive of Value Added Tax (VAT). VAT is calculated during the order process and charged on all orders from the U.K.

Privacy 
When you register, we need to know your name, e-mail address, delivery address, invoice address. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Protectafile possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

COMPLAINTS
We advise customers to check their delivery of goods on receipt, to ensure they comply with what has been ordered. Any problems should be reported within 5 days. After this time we cannot accept responsibility for notifications outside this timescale.

SUMMER HOLIDAYS FOR SCHOOLS & COLLEGES
During summer holidays, carriers experience difficulties delivering goods to schools. Often it is not possible to find someone to accept and take responsibility for parcels. Unless otherwise requested therefore, orders will not be despatched during this period, but will be retained ready for despatch during the first week in September as a security measure. (Second week in August for schools in Scotland)